TMGT - 2510: Principles of Management and Supervision
TMGT 2510 This course will provide you with background and theories of supervision and management, and the key skills required to be successful supervisor or manager. Learn to effectively manage in an ever increasingly diverse workforce. Ease the transition to supervisor or bring yourself up-to-date with today?s supervisory/management practices. Study the role and responsibilities of supervisors including planning, organizing, staffing, directing, and controlling. Develop and apply skills in communication, correcting or rewarding performance, and overall management of resources. Apply these skills through course activities and a final learning portfolio.
TMGT - 2540: Transportation Facilities and Operations
TMGT 2540 This course will provide insight into transportation industry management with an emphasis on daily and monthly work. Business, facility and operations management techniques will be discussed.
Transportation Production and Aftermarket Environments
TMGT - 2560: Transportation Production and Aftermarket Environments
TMGT 2560 This course will examine the steps of transportation production and steps taken in the aftermarket environment. Sales, trades, and terminology will be focused on as students learn distribution channels and trends.
TMGT 2500 This course covers the exciting and fast-paced world of a typical automotive dealership fixed operations department. Students will study the operations of the service department, parts department and the body shop of a typical new car franchised dealership. Students will learn the best practices for optimizing the return on investment for the dealership and how the after-sales side of the business contributes to the financial health of the entire dealership. Other topics covered in this course will be creating a comprehensive dealership business plan and using PC based dealership management software as a critical management tool. Students will learn to outline typical steps and procedures involved in the planning, building, staffing and financing of a typical dealership. Major emphasis will be placed on the importance and impact of customer satisfaction looking at both customer loyalty and customer-repurchase intentions.
TMGT 2530 This course will focus on technology available to manage information in various transportation settings. Hardware and software skills will be taught as the course covers a multitude of computer systems used in the industry. Students will learn to use these systems to maintain customer data, stay ahead of business development techniques, and learn about the virtual opportunities available to dealerships.
Negotiations, Contracts, Warranty and Customer Relations
TMGT - 2580: Negotiations, Contracts, Warranty and Customer Relations
TMGT 2580 This introductory course will focus on negotiation tactics, contract management, and warranties within the transportation industry, and how to maintain positive customer relations. Students will investigate state and federal laws that apply to contracts and warranties while learning about budget management, consulting skills, and negotiation skills.
TMGT 2520 Students are introduced to basic accounting principles and how to navigate the balance sheet and income statement at both the dealership and department level. Students learn how to interpret and analyze financial statements to identify performance improvement opportunities. Students will explore new vehicle profitability, used vehicle management, digital marketing, and showroom control. Students will also understand how dealer profitability is directly related to asset management-our employees, our customers, and our inventory. Students learn how processes in customer interaction and retention, F&I, leasing, and compensation plans affect profitability. Students will be further challenged to evaluate traditional automotive strategies and analysis in the contest of retailing in the internet age.